We understand that life can get busy, and we always aim to be as accommodating as possible. However, as a small business, the loss of an appointment significantly impacts the running of our family income. When this happens repeatedly, it becomes a major strain on our ability to operate effectively.
Appointment Confirmation:
48 hours before your appointment, you will receive a confirmation message. Please reply with "YES" or "NO" to confirm your appointment.
Cancellation and Rescheduling:
We require 24 hours' notice to cancel or reschedule your appointment.
Cancellations or rescheduling with less than 24 hours' notice:
You will be charged 30% of the total treatment cost before you can book again.
No-Show Clients:
If you do not show up for your appointment, you will be charged 50% of the full treatment price. Additionally, no-show clients must pay for the treatment in full before rebooking.
New Clients:
All new clients will be required to pay a 30% deposit for future bookings.
Why This Policy Matters:
As a small business, every missed appointment affects us more than it may seem. While one missed appointment might seem like a small issue to you, multiple missed appointments each week can create a significant financial strain for us. After 5 years of operating without charging cancellation fees, we have found it necessary to implement these policies to ensure the sustainability of our business.
We truly value your loyalty and understanding and appreciate your continued support.
Thank you!